Ordering
01Do I need an account to create an Oops?
No. You can start building without an account. Signing in can make it easier to keep track of orders and saved information.
02When do I pay?
You can build the message, personalize the card, choose the format, and review the total before payment. No payment is taken while you are still drafting.
Cards & products
03How do I choose the right Oops?
Product pages explain what is included, who each option suits, and the delivery choices before you begin customizing.
04Can I use this for birthdays, anniversaries, and holidays?
Yes. Send An Oops works for birthdays, anniversaries, relationship moments, holidays, delayed gifts, and plenty of other occasions that may have slipped by.
Customization
05Can I edit the message after it’s generated?
Yes. Your message stays editable. Rewrite it yourself, choose another suggestion, or adjust the tone before checkout.
06Can I include a make-good?
Yes. You can include something realistic like dinner, coffee, a visit, or another promise you know you can actually follow through on.
Delivery
07Do you deliver across Canada?
Physical orders are available to eligible Canadian destinations. Available shipping services, estimated arrival dates, and prices are shown before payment.
See delivery details08Can I track a physical order?
Once a physical shipment has a tracking number, you can find it with the order in your Send An Oops account.
Payments
09Will I see the full price before paying?
Yes. Product choices, add-ons, shipping, taxes, and the final total are reviewed before secure checkout.
10How is payment handled?
Checkout is handled securely through Stripe. The server confirms the applicable products, prices, shipping, taxes, and discounts before a payment session is created.
Accounts & reminders
11What are reminders for?
Reminders help you keep birthdays, anniversaries, and other important dates close so the next thoughtful gesture can start on time.
12Where can I find my orders?
Sign in to review available order details, digital items, tracking information, and the dates you have saved.
Changes & cancellations
13Can I change or cancel an order?
Contact support as soon as you can. If production or fulfillment has not started, a change or cancellation may be possible, but it cannot be guaranteed for personalized items.
Late, but not lost
14I missed Sweetest Day. Is it too late?
Not necessarily. Keep the message honest, acknowledge that you’re late without over-explaining it, and make the recovery feel personal. A thoughtful late gesture can still mean a lot.
Still scratching your head?
Tell us what's going on and we'll point you in the right direction.
