Keep the oops harmless.

1. Overview

This Acceptable Use Policy ("Policy") describes activities and content that are prohibited when using Send An Oops, including our website, accounts, ordering services, personalization tools, AI-assisted features, QR-code features, digital content, physical products, and related services (collectively, the "Services").

By accessing or using the Services, you agree to comply with this Policy in addition to our Terms of Service.

Send An Oops is designed to help customers handle forgotten, delayed, or awkward gift-giving moments. The Services may not be used to deceive, threaten, harm, exploit, defraud, or unlawfully impersonate another person or organization.

2. Your Content & Materials

For purposes of this Policy, "Materials" means any content or information that you submit, upload, generate, create, store, transmit, print, link to, or otherwise use in connection with Send An Oops.

Materials may include:

• Card messages.
• Recipient and sender names.
• Images and photographs.
• Video and audio.
• Graphics and designs.
• Custom labels.
• Business or brand names.
• Logos and trademarks.
• QR-code destinations.
• Links and URLs.
• AI prompts.
• AI-generated or AI-assisted content.
• Uploaded files.
• Other personalized content.

You are responsible for the Materials you provide and for ensuring that you have all rights and permissions necessary to use them.

3. Prohibited Activities

You may not use Send An Oops to create, upload, generate, distribute, ship, transmit, or otherwise facilitate Materials or activities that:

• Are unlawful or facilitate unlawful activity.
• Are fraudulent, materially deceptive, or intended to obtain money, property, credentials, or information through deception.
• Harass, bully, threaten, stalk, intimidate, or defame another person.
• Promote hatred, discrimination, or violence against a person or group based on protected characteristics.
• Exploit or sexually abuse children or otherwise depict minors in an unlawful sexual context.
• Promote, glorify, or materially assist terrorism or violent extremist organizations.
• Encourage or meaningfully facilitate suicide or serious self-harm.
• Infringe another person's intellectual property or privacy rights.
• Contain malware, phishing content, malicious code, or other harmful technology.
• Attempt to interfere with, damage, disable, overload, or gain unauthorized access to our Services or systems.

4. Impersonation & Deceptive Representations

Send An Oops may allow personalization of names, messages, packaging elements, labels, or other Materials. These features may not be used in a manner that falsely represents that a package, message, product, or communication was actually sent, authorized, endorsed, or issued by another person or organization.

You may not:

• Impersonate another person, business, government agency, carrier, financial institution, or organization for fraudulent or harmful purposes.
• Create Materials designed to appear to be an authentic communication, receipt, invoice, shipping notice, legal document, financial document, or official notice from an organization when it is not.
• Use Send An Oops to falsely claim that a third-party brand shipped, sold, sponsored, endorsed, or authorized an order.
• Misrepresent the origin, sender, contents, value, or purpose of a shipment in a way that violates law or carrier requirements.
• Use another person's identity to deceive recipients or obtain a financial or other improper benefit.

5. Intellectual Property

You may not use Send An Oops to upload, print, display, reproduce, distribute, or otherwise use Materials that infringe or misappropriate another person's copyright, trademark, trade dress, patent, publicity right, or other intellectual property right.

This includes unauthorized use of:

• Company logos.
• Product packaging.
• Brand artwork.
• Copyrighted photographs or illustrations.
• Characters or other protected artwork.
• Trademarks used in a misleading manner.

Using a company's name merely because a personalization tool technically allows you to enter it does not grant you any right or license to that company's intellectual property.

We may remove Materials or refuse orders where we reasonably believe intellectual property rights may be infringed.

6. Harassment & Harmful Content

Do not use Send An Oops to send unwanted, threatening, humiliating, abusive, or persistently harassing content to another person.

Prohibited Materials include content intended to:

• Threaten violence or physical harm.
• Blackmail or extort someone.
• Repeatedly contact someone who has asked you to stop.
• Reveal private information for the purpose of intimidation or harassment.
• Encourage violence against a person or protected group.
• Sexually harass another person.

Jokes, awkward messages, or playful embarrassment are not automatically prohibited, but they must not cross into abuse, threats, stalking, or unlawful harassment.

7. Illegal Activities

You may not use Send An Oops in connection with conduct that violates applicable law or that materially assists another person in violating applicable law.

This includes using the Services for:

• Fraud or attempted fraud.
• Identity theft.
• Phishing.
• Extortion.
• Money laundering.
• Stolen goods.
• Counterfeit goods.
• Illegal trafficking.
• Sanctions evasion.
• Unlawful threats or intimidation.
• Other criminal or unlawful activity.

8. Personal & Confidential Information

You may provide recipient information when it is reasonably necessary to send an order. However, you may not use Send An Oops to publish, transmit, or expose sensitive information without appropriate authorization.

Do not include information such as:

• Passwords.
• Authentication codes.
• Complete payment card numbers.
• Bank account credentials.
• Social insurance or Social Security numbers.
• Passport numbers.
• Government identification numbers.
• Private medical records.
• Confidential information belonging to another person or organization.

Where you provide another person's information, you are responsible for ensuring that you are permitted to provide that information for the intended purpose.

9. AI-Assisted Features

Send An Oops may provide AI-assisted tools that help generate, rewrite, personalize, or suggest messages and other content.

You may not intentionally use these features to generate Materials that would otherwise violate this Policy.

You may not use AI-assisted features to intentionally generate content for:

• Fraud or phishing.
• Threats or unlawful harassment.
• Malware or malicious code.
• Identity theft.
• Sexual exploitation of children.
• Deceptive impersonation.
• Other prohibited activity described in this Policy.

You are responsible for reviewing AI-generated content before using, printing, sending, or purchasing it.

AI output may be inaccurate or inappropriate and should not be treated as professional legal, medical, financial, or other expert advice.

10. QR Codes & Linked Content

Send An Oops may allow you to include a QR code or other link that directs a recipient to digital content.

QR codes and links may not direct users to:

• Malware or malicious downloads.
• Phishing or credential-stealing pages.
• Fraudulent websites.
• Illegal content.
• Child sexual abuse or exploitation material.
• Content primarily intended to threaten or unlawfully harass the recipient.
• Content that otherwise violates this Acceptable Use Policy.

You remain responsible for content hosted at destinations you provide, even when that content is hosted by a third party.

11. Security & Platform Abuse

You may not interfere with the operation, integrity, or security of Send An Oops or our service providers.

You may not:

• Transmit malware or malicious code.
• Attempt to obtain unauthorized access to another user's account.
• Probe or exploit security vulnerabilities without authorization.
• Circumvent rate limits, security controls, purchase limits, or access restrictions.
• Use automated systems to overload or materially disrupt the Services.
• Attempt to reverse engineer restricted portions of the Services except where such restrictions are prohibited by law.
• Use stolen payment credentials, accounts, or authentication information.

12. Spam & Unsolicited Communications

Send An Oops may not be used to distribute bulk unsolicited commercial messages, spam, chain messages, or other communications sent in violation of applicable anti-spam or marketing laws.

You may not use recipient information obtained through Send An Oops to create unauthorized marketing lists or sell recipient contact information.

13. Orders & Shipping

You must provide accurate information that is reasonably necessary for us and our shipping partners to process and deliver your order.

You may not use Send An Oops to:

• Ship prohibited or unlawful items.
• Intentionally provide false shipping information in violation of postal, customs, carrier, or other applicable requirements.
• Evade customs duties, sanctions, taxes, carrier restrictions, or shipping laws.
• Create false documentation intended to deceive a carrier, government agency, financial institution, or other third party.
• Use the Services as part of a fraudulent refund, chargeback, insurance, or lost-package scheme.

Orders may also be subject to the rules and restrictions of the applicable shipping carrier.

14. Enforcement

We may investigate suspected violations of this Policy.

When reasonably necessary to protect Send An Oops, our users, recipients, service providers, or others, or to comply with applicable law, we may take actions including:

• Rejecting or cancelling an order.
• Removing or disabling Materials.
• Blocking a QR-code destination or other linked content.
• Restricting access to certain features.
• Suspending or terminating an account.
• Preventing additional transactions.
• Preserving information where required or permitted by law.
• Cooperating with lawful requests from authorities where required.

We may take into account the nature, severity, frequency, and potential harm of a violation when deciding what action to take.

15. Reporting Violations

If you believe Send An Oops is being used in violation of this Policy, please contact us.

Please include enough information for us to identify and investigate the issue where possible.

16. Changes to This Policy

We may update this Acceptable Use Policy from time to time as our Services, business practices, or legal obligations change.

When we update this Policy, we will revise the "Last updated" date at the top of this page.

Continued use of Send An Oops after an updated Policy becomes effective is subject to the updated Policy.